📦 Shipping Policy

Do You Ship to My Country?

Yes, we offer worldwide shipping. Shipping availability and costs will be calculated at checkout based on your shipping address.


 

Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).

  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number.


Shipping Methods & Delivery Times

  • Standard Shipping: Estimated delivery within 7–14 business days.

  • International Shipping: Delivery times vary by destination; please allow 1–2 weeks for international orders.

  • Peak Seasons: During high-demand periods (e.g., Christmas, New Year’s Eve, Chinese New Year), delivery may take 10-20 business days.

Please note: Actual delivery times may vary due to customs clearance, weather conditions, public holidays, or other unforeseen factors.


Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking the link provided in the email. Please allow up to 48 hours for the tracking information to update.


Taxes & Duties

Our product prices do not include customs taxes. Customers are responsible for any applicable VAT, GST, duties, handling fees, customs clearance charges, or other related costs upon delivery.


Order Modifications & Cancellations

  • Modifications: If you need to change your shipping address or modify your order, please contact our customer service immediately at shop@mooueshome.com. Changes can only be made before the order enters the fulfillment process.

  • Cancellations: Orders can be canceled if they have not yet been shipped. Once an order has been dispatched, it cannot be canceled.

For more details, please refer to our Returns & Warranty Policy.


Contact Us

If you have any questions or require further assistance, please reach out to our customer support at shop@mooueshome.com.