Privacy Policy

Last Updated: May 18, 2025

Who We Are

Mooues is a lifestyle brand dedicated to providing high-quality, eco-friendly products that enhance everyday living. Our commitment to sustainability and customer satisfaction drives us to offer products that are both functional and environmentally responsible. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

Information We Collect

We collect personal information to provide and improve our services. This includes:

  • Personal Identifiers: Name, email address, mailing address, phone number.
  • Account Information: Username, password, and other credentials.
  • Order Information: Billing and shipping addresses, payment details, order history.
  • Usage Data: IP address, browser type, device information, pages visited, and other analytical data.
  • Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

How We Use Your Information

Your information is used to:

  • Process transactions and fulfill orders.
  • Provide customer support and respond to inquiries.
  • Personalize user experience and improve our website.
  • Send promotional materials and updates (with your consent).
  • Comply with legal obligations and enforce our policies.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, the visitor's IP address, and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you're using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing and shipping.
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the data we hold about you.
  • Requesting corrections or deletions.
  • Objecting to or restricting certain data processing.
  • Withdrawing consent for data processing.

To exercise these rights, please contact us at support@mooues.com.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: shop@mooueshome.com

Address: 13th Floor, Fukang Technology Building, Yousong Road, Longhua District, Shenzhen, Guangdong, 518109, China