🛒 Orders & Shipping
Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account to view your order status.
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location.
All of our orders are shipped from the United States.
Currently, we ship within the United States only. We're working on expanding our shipping options in the future.
We accept returns within 30 days of purchase for unused items in their original packaging. For more details, please refer to our [link].
Contact our customer service immediately with your order number and the correct address. We'll do our best to update it before the order ships.
💳 Payments & Orders
We accept the following payment methods:
- PayPal
- Visa
- Mastercard
- JCB
- UnionPay
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
If your order hasn't shipped yet, please contact our customer service team as soon as possible to request cancellation.
Contact our customer service immediately with your order number and the correct address. We'll do our best to update it before the order ships.
🪵 Wooden Utensil Care
Hand wash with warm, soapy water immediately after use. Avoid soaking or placing them in the dishwasher, as excessive moisture and heat can cause warping or cracking.
Dry Immediately: After washing, dry utensils thoroughly with a towel to prevent moisture absorption.
Regular Oiling:Apply food-grade mineral oil or beeswax monthly to keep the wood hydrated and prevent drying or cracking.
Yes, wooden utensils are safe and naturally antimicrobial. Ensure they are well-maintained and free from cracks or splinters to prevent harboring bacteria.
Replace wooden utensils if they show signs of deep cracks, persistent odors, or rough surfaces, as these can harbor bacteria and compromise food safety.